Frequently Asked Questions 

How do I arrange home care for myself or a family member? 

We will be happy to talk through your requirements with you over the phone and then arrange a free no-obligation assessment which will normally be carried out in your home. We suggest that at this time you involve any family members you wish, who may have some questions of their own. 
Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date. 

Are your home care staff trained? 

All our staff are trained to the national minimum standards required by the local regulatory bodies. Over and above these, staff are encouraged to undertake personal development and attend additional training courses. Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs. 

Are your home care staff insured? 

Yes, all our staff are fully insured for both personal and public liability. 

Are you registered to provide home care services? 

All our offices are registered independently and are inspected by the relevant regulatory bodies of the Care Quality Commission (CQC) 

Will I always have the same carer? 

One of our senior staff will usually visit you for the first few calls to get to know you better and will then introduce you to your assigned carers. We aim to match carers to clients as closely as possible and to maintain continuity whenever we can. 

Do you provide home care in my area? 

We provide domiciliary home care in Aldershot, Farnborough, Fleet and all surrounding areas. 

What sort of services do you provide? 

Typical home care services will include:- 
Personal and social care 
Housework and meal preparation 
Bathing service 
Night sitter/sleep-ins 
Rehabilitation and home from hospital 
Care at home (palliative care) 
Alzheimer and dementia support 
Holiday packages 
Domestic services, such as laundry or shopping 
Prompting medication 
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